Nawoda Bandara

I’m an Operations Analyst experienced in operational data management and healthcare revenue cycle activities, where I focus on accuracy and compliance while supporting day-to-day operational performance. I’m recognized for strong communication, problem-solving, team leadership, and research writing skills, and I bring a careful, metrics-driven approach to operational decision-making.

In my current role, I handle transaction processing and client reporting across multiple Revenue Cycle Management (RCM) accounts. I review key operational metrics for operational reporting and performance monitoring, identify workflow bottlenecks, and recommend process optimization solutions. I also perform root-cause analysis on denied claims or operational discrepancies to prevent future occurrences, and I generate daily and weekly status reports to track account health.

Previously, as a CorporateCommunication & Administrative Officer, I coordinated administrative activities, maintained organized records, and managed documentation, internal communications, and onboarding processes. I also interned with the Economic Affairs Division, Ministry of Foreign Affairs, conducting an in-depth study on the Indian Ocean Rim Association (IORA), strengthening my policy analysis and global socio-economic dynamics perspective. I’m motivated to combine operational analytics with structured research to deliver measurable improvements.