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Aymen Jouini

@aymenjouini

Customer Service Representative at ASSIST DIGITAL, recognized for highest customer satisfaction and quality in December 2023.

Tunisia

Message

At ASSIST DIGITAL, I support customers for Booking.com, TradeRepublic, and DAZN across phone, chat, and email. I received the highest customer satisfaction and quality award in December 2023.

I also designed coaching workshops and standard operating procedures to help the team handle escalations and difficult customer scenarios. Previously, at RYEDA CONSULTING, I created visual marketing materials and worked with B2B clients on digital marketing plans.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Assist Digital

Jan 2023 - Present (3 years 10 months)

Delivered high-quality customer support via phone, chat, and email for major global brands. Awarded Highest Customer Satisfaction & Quality in December 2023 and designed coaching workshops to enhance team performance.

Zendesk PEGA Multichannel Support Conflict Resolution Team Coaching KPI Optimization SOP Development

Graphic Designer & Community Manager

Ryeda Consulting

Jan 2022 - Jun 2022 (5 months)

Facilitated recurring review meetings to ensure marketing deliverables met brand standards. Collaborated with B2B clients to design and execute digital marketing plans and developed visual collateral.

Graphic Design Digital Marketing social media engagement Customer Retention Adobe Creative Suite

Team Lead

Marketing & Special Events Team

Jan 2021 - Jan 2022 (1 year)

Led event marketing campaigns, ensuring promotional deadlines and compliance standards were met. Managed vendor relationships and tracked event ROI and audience engagement metrics.

Event Marketing Project Leadership Vendor Management Data Analysis KPI Optimization ROI Tracking