Ayan Mukherjee
@ayanmukherjee1
I lead enterprise Salesforce platforms, ITSM operations, and global delivery.
IndiaWhat I'm looking for
At Accenture, I own enterprise Salesforce Sales and Service Cloud platforms supporting 1,000+ users and multi-million annual transaction volumes across global regions.
I've led ITIL-aligned incident, change, problem, and release management for regulated banking environments, sustaining 98–99% SLA adherence for more than three years. I coordinate Severity 1/2 response, platform governance, integration oversight, release readiness, and multi-year Salesforce roadmaps with client IT leadership.
I've led Agile teams of 10–15 across banking, insurance, healthcare, and automotive programs in APAC, North America, and Europe, including Service Cloud, Financial Services Cloud, Genesys, OmniStudio, and AI-enabled delivery initiatives.
Experience
Work history, roles, and key accomplishments
Packaged App Development Team Lead
Oct 2014 - Present (11 years 10 months)
Primary platform owner for enterprise Salesforce environments, leading ITSM processes and cross-functional Agile teams. Achieved 98-99% SLA adherence over 3+ years in a regulated banking production environment.
Education
Degrees, certifications, and relevant coursework
Dream Institute of Technology
Bachelor of Technology, Computer Science
Pursued a Bachelor of Technology in Computer Science, gaining a strong foundation in software development and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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