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Awais AhmadAA
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Awais Ahmad

@awaisahmad

Senior AI/ML Engineer at NKS Technologies who shipped a RAG product that cut support tickets by 34%.

United Kingdom
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At NKS Technologies, I architected a production RAG system with LangChain, LlamaIndex, FAISS, GPT-4, and Pinecone. It became the company’s primary client-facing AI product within a quarter of launch and cut support ticket volume by 34%.

I fine-tuned Llama 2 and evaluated Llama 3 variants on proprietary documents, and built a real-time voice AI pipeline using Whisper, Mistral, and ElevenLabs. The voice pipeline served 500 concurrent sessions with end-to-end latency under 1.2 seconds.

At Virtual Force, I delivered a legal document classification engine that achieved 94% F1 across 12 categories and processed 50,000 documents per day. I also built an anomaly detection system for a manufacturing client using industrial sensor data.

Earlier, at EffectiveSoft, I engineered data pipelines and deployed a churn prediction model that contributed to a 17% reduction in quarterly churn for the flagship SaaS account. At Emaar Properties, I built APIs and responsive web interfaces, and worked on integrations including OpenAI-powered features.

Experience

Work history, roles, and key accomplishments

NT
Current

Senior AI/ML Engineer

NKS Technologies

Mar 2023 - Present (3 years 7 months)

Architected a production RAG system using LangChain, LlamaIndex, FAISS, and GPT-4 with Pinecone, cutting support ticket volume by 34%. Fine-tuned Llama 2 and evaluated Llama 3 variants, built a real-time Voice AI pipeline, and replaced a fragmented ETL stack with Spark and Airflow.

VF

Machine Learning Engineer

Virtual Force

Aug 2021 - Feb 2023 (1 year 6 months)

Delivered a document classification engine using BERT, achieving 94% F1-score across 12 categories. Consolidated clickstream data into a feature store, deployed inference endpoints via FastAPI and gRPC, and built an anomaly detection system for a manufacturing client.

Education

Degrees, certifications, and relevant coursework

UL

University of Engineering and Technology, Lahore

Bachelor of Science, Computer Science

2013 - 2017

Bachelor of Science in Computer Science from the University of Engineering and Technology, Lahore, from 2013 to 2017.

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