awab mohe

Documented customer cases accurately, followed defined procedures, resolved problems, and escalated issues when needed. Maintained clear case notes and applied process adherence, problem-solving, and quality standards in a fast-paced environment.

Supported day-to-day medical-centre and pharmacy service activities, communicating respectfully with patients and colleagues. Handled service-related information carefully in a setting requiring accuracy, confidentiality, coordination, and dependable service.

Worked across molecular biology, clinical chemistry and hormones, ELISA/immunology, microbiology, and routine laboratory testing. Followed established procedures and maintained attention to accuracy, documentation, and confidentiality.

Communicated product information clearly, followed up with customers, and maintained accurate customer information and professional records.

Supported routine laboratory services while following established procedures and coordinating with healthcare teams. Maintained accurate records and handled sensitive information confidentially.

Translated written content between Arabic and English while preserving meaning, tone, and context. Transcribed audio and video content into clear, accurate written text according to project instructions.

Bachelor's degree in Medical Laboratory Sciences with a focus on Clinical Chemistry, completed in February 2020.

Pre-Master's program at the Institute of Endemic Diseases, University of Khartoum.