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Avlynn Loustau

@avlynnloustau

Customer relationship manager at FX Paymaster, coordinating client onboarding and service across an 800-transaction monthly payments environment.

South Africa

Message

What I'm looking for

I'm looking for fully remote international work, including UK- or European-aligned hours.

At FX Paymaster (Pty) Ltd, I maintain relationships with corporate and private clients, coordinate timely responses, and provide onboarding for new clients. I work across Administration, Compliance, Dealing and Payments in an environment handling approximately 800 transactions per month.

At Bidvest Bank, I managed approximately 100 corporate accounts, focusing on service, annual reviews, relationship development and retention. Around 15–20 clients continued working with me across different organisations.

My experience also includes relationship management and business development at Access Bank South Africa, Currencies Direct South Africa and Merchant West, as well as progressive roles at First National Bank (FNB). I recently completed B2B Customer Success Management training through Alison, and I'm available for fully remote international work, including UK- and European-aligned hours.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

FX Paymaster (Pty) Ltd

Mar 2026 - Present (7 months)

Maintains relationships with corporate and private clients, coordinates timely responses, and provides seamless onboarding. Oversees a high-volume payments environment of approximately 800 transactions per month.

Customer Relationship Management Onboarding Compliance Payments Stakeholder Coordination

Manager – FX Technical Support

Access Bank South Africa

Nov 2021 - Feb 2026 (4 years 3 months)

Led a specialist support function assisting relationship managers and clients with complex requirements. Collaborated across teams to strengthen service delivery and manage escalations.

Technical Support FX Escalation Management Service Delivery Teamwork

Relationship Manager

Access Bank South Africa

Nov 2019 - Oct 2021 (1 year 11 months)

Managed and expanded an existing portfolio of corporate clients through ongoing engagement and tailored solutions. Strengthened customer relationships and identified account-growth opportunities.

Account Management Client Engagement Portfolio Management Business Development

Business Development Manager

Currencies Direct South Africa

May 2017 - Nov 2019 (2 years 6 months)

Managed and grew an existing client portfolio alongside acquiring new business, maintaining relationships beyond onboarding. Frequently exceeded monthly sales targets and maintained Salesforce CRM records.

Sales Client Acquisition Salesforce Relationship Management Consultative Selling

Relationship Manager

Bidvest Bank

Oct 2014 - May 2017 (2 years 7 months)

Managed approximately 100 existing corporate accounts, focusing on service, annual reviews, relationship development and retention. Identified opportunities to expand accounts through consultative recommendations.

Account Management Customer Retention Consultative Selling Portfolio Management

Business Development Manager

Merchant West

May 2012 - May 2014 (2 years)

Developed corporate relationships through consultative selling, networking and referrals.

Business Development Networking Consultative Selling

Progressive Roles in Client Service, Treasury & Team Leadership

First National Bank (FNB)

Jan 1988 - Dec 2012 (24 years 11 months)

Progressed from Treasury Clerk to Head of Exchange Control and Forex Team Leader, supporting corporate customers and leading teams. Recognised with the FNB Sales & Service Excellence Award.

Treasury Forex Team Leadership Client Services Exchange Control