Avia Hemawati

I've supported customers at PT Getei Teknologi Utama through chat and email, managing inquiries, complaints, and service issues from initial contact through resolution.

I use CRM and internal support systems to document interactions, track cases, maintain accurate records, and identify recurring issues that can improve service processes. I work closely with internal teams to resolve complex concerns and create a seamless customer experience.

As a freelance Data Annotator, I annotate, review, and validate datasets against project guidelines and quality standards. I perform quality checks, identify inconsistencies, and provide structured feedback to improve annotation workflows.

I'm comfortable collaborating remotely with global teams in English and bring strong analytical thinking, clear communication, and attention to detail to deadline-driven work.