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Ava Zumpano

@avazumpano

Recruiting and HR professional at BASIS Pflugerville, managing confidential records and supporting onboarding and enrollment processes.

United States

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What I'm looking for

I'm interested in people-focused HR and talent acquisition work.

At BASIS Pflugerville, I manage confidential records across electronic systems, maintain data accuracy, and keep documentation audit-ready. I also lead ongoing records digitization and present staff training on attendance policies.

With Zeta Tau Alpha Fraternity, Lambda Chapter, Southwestern University, I recruited, interviewed, and evaluated prospective members. I also led onboarding and mentorship initiatives and coordinated recruitment events.

At Texas Baptist Children's Home, I supported a career readiness program for young adults, including intake materials and job and college application support. My psychology degree from Southwestern University and research fellowship there gave me a foundation in organizational psychology and qualitative research.

Experience

Work history, roles, and key accomplishments

Current

Registrar Assistant

Current

BASIS Pflugerville

Sep 2025 - Present (1 year 1 month)

Manage confidential records and maintain data accuracy across multiple electronic systems. Perform daily data-entry in Excel, maintain audit-ready documentation, and lead digitization of records.

Confidential Records Management Data Entry Excel Microsoft 365 Documentation Training Digitization

Recruitment & Membership Leadership

Zeta Tau Alpha Fraternity, Lambda Chapter, Southwestern Univ

Jan 2022 - Dec 2025 (3 years 11 months)

Recruited, interviewed, and evaluated prospective members, communicating organizational values and membership opportunities. Led onboarding and mentorship initiatives and coordinated recruitment events end-to-end.

Recruitment Interviewing Candidate Evaluation Onboarding Event Planning Cross Functional Collaboration

Barista

Sharetea

Jun 2023 - Sep 2025 (2 years 3 months)

Delivered high-quality customer service in a fast-paced environment, resolving customer questions and concerns. Supported onboarding and training of new team members on operational procedures.

Customer Service Training Onboarding Operations

Student Intern

Texas Baptist Children's Home

May 2024 - Aug 2024 (3 months)

Supported the development and launch of a career readiness program for young adults, including intake materials and processes. Assisted with career readiness programming and managed confidential information in compliance with HIPAA.

Career Readiness Program Development Confidentiality HIPAA compliance Presentation Creation

Research Fellow

Southwestern University

May 2023 - Jun 2023 (1 month)

Conducted qualitative research examining memory and place through interdisciplinary academic frameworks. Organized research methods, analyzed findings, and supported project documentation.

Qualitative Research Research Methods Data Analysis Documentation Collaboration