Open to opportunities

Austin Schwark

@austinschwark

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Customer success leader and product champion improving adoption, renewals, and outcomes.

United States

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What I'm looking for

I’m looking for a customer-facing product-minded leadership role where I can drive adoption, renewals, and customer outcomes, collaborate cross-functionally, and keep solving problems proactively—while traveling to meet customers in person.

I’m a senior technology and customer success professional with 20 years’ experience across remote sensing, new space, agriculture, and insurance. I add value through creative problem solving and a proactive mindset—building rapport quickly to identify pain points and deliver solutions across teams and clients.

I’ve led strategic and senior customer success initiatives, overseeing more than $8M ACV and later $12M+ ACV, driving renewals, upsell conversations, and feedback loops that improve product delivery. I’m at my best owning onboarding and support at scale (150+ clients), running engagement strategy, coordinating implementations, and delivering clear SLA reporting—often while managing CRM and sales operations workflows in HubSpot and other platforms.

Experience

Work history, roles, and key accomplishments

Strategic Customer Success Manager

Agentsync

Jan 2025 - Dec 2025 (11 months)

Managed account relationships for national insurance carriers using compliance software, driving efficiency and cost reductions through product innovation. Supported renewals and coordinated product implementation with customers and Professional Services.

Customer Success Account Management Renewals Product Implementation Stakeholder Management CRM Platforms

Senior Customer Success Manager

Cap Ella Space

Feb 2021 - Jul 2024 (3 years 5 months)

Managed major customer accounts in the Asia Pacific region for defense and intelligence-aligned use cases, focusing on maritime and humanitarian needs. Oversaw renewals/upsells, gathered customer feedback, and led quarterly webinars on product features.

Customer Success Account Management Upselling Customer Feedback Webinars Contract Management

Director Of Customer Support

Terravion

Oct 2019 - Sep 2020 (11 months)

Led customer onboarding and support for 150+ clients while managing a team of three full-time employees. Owned CRM operations and support ticket/sales operations workflows using HubSpot, including post-sale contract processing, deliverables, and implementation.

Customer Onboarding Customer Support Leadership CRM Management HubSpot Sales Operations Contract Management Implementation Management

Key Account Manager

Planet Labs

Sep 2017 - Oct 2019 (2 years 1 month)

Managed large agricultural and civil government contracts for post-sale support and provided pre-sales support and domain expertise. Oversaw technical integrations as a project manager liaison and ensured SLA and reporting requirements were met.

Key Account Management Contract Support Pre sales Support Technical Integration Project Management SLA Stakeholder Management

Sales Engineer

Dn2K/Sageinsights

Nov 2014 - May 2017 (2 years 6 months)

Identified and qualified leads from inbound marketing, supported product demonstrations, and managed sales projects alongside project management duties. Led rollout of MyAgCentral to 600+ users and directed product roadmap input via user groups and customer feedback.

Lead Qualification Inbound Marketing Product Demonstrations Sales Support Project Management Product Roadmapping MyAgCentral United Suppliers Atlas Trade Show Planning Salesforce Administrator

District Sales Manager

The Climate Corporation

Jun 2012 - Apr 2014 (1 year 10 months)

Contacted and converted licensed insurance agents to carry company insurance products and supported them in achieving sales goals across territories. Generated $2.1M in private insurance sales (2013) and $4M in Multi-Peril Crop Insurance sales (2014).

District Sales Management Insurance Agent Recruiting Sales Goals Multi Peril Crop Insurance P&C insurance Territory Management

Seed Quality Supervisor

Monsanto

Jan 2009 - Jan 2012 (3 years)

Directed daily operations for a high-throughput seed corn QC laboratory, including retag/rebag processes and inventory management for packaging supplies. Trained and managed field scouts and led daily reporting during the growing season.

Seed Quality Control laboratory operations Inventory Management Seed Testing