Open to opportunities

Austin Creamer

@austincreamer

Message

I build AI-powered full-stack SaaS platforms and secure enterprise applications.

United States

Message

At Help Scout, I lead end-to-end delivery of AI-powered customer support capabilities, building RAG pipelines, real-time AI workflows, and responsive React applications using Python, FastAPI, Node.js, Next.js, and TypeScript.

Previously at Regions Bank, I built secure financial applications, Spring Boot microservices, REST APIs, and Kafka data pipelines while reducing client-side page load times by 25%. I also developed multi-tenant SaaS and payment-processing features at Daxko, and I enjoy improving reliability through testing, CI/CD, code reviews, and technical mentorship.

Experience

Work history, roles, and key accomplishments

Senior Software Engineer | Full-Stack & AI

Help Scout

Mar 2023 - Jul 2026 (3 years 4 months)

Led end-to-end development of AI-powered customer support capabilities, designing backend services with Python, FastAPI, and Node.js, and building responsive React applications. Architected RAG pipelines and integrated OpenAI and Anthropic APIs, with automated evaluation workflows.

Python fastAPI AsyncIO Node React Next.js TypeScript RAG Vector Databases Semantic Search OpenAI API Anthropic Claude API Prompt Engineering CI CD Code Review Mentorship

Full Stack Software Engineer

Regions Bank

Jan 2020 - Feb 2023 (3 years 1 month)

Developed secure enterprise financial applications using Java, Spring Boot, and React, and modernized legacy databases and APIs, improving page load times by 25%. Built event-driven pipelines with Apache Kafka and improved React performance.

Java Spring Boot REST APIs React Kafka Microservices Event Driven Architecture Agile Security Performance Optimization

Software Engineer I

Daxko

May 2019 - Dec 2019 (7 months)

Developed multi-tenant SaaS features for member-management platforms, implemented secure payment processing, and built web application features using JavaScript, HTML, CSS, and relational databases. Wrote unit and integration tests with Jest and JUnit.