Aurelia Nelson

Working under direct supervision of an LVN or RN to ensure patient safety, effective communication, assist patients with ADLs, promote independence, and provide nourishment.

Assisting with ADLs, working under close supervision of an LVN or RN, ensuring resident safety, assisting with nourishment and vitals, and providing one-on-one care in a nursing home setting.

Responsible for initiating prior authorization requests via fax, phone, or ePA portal, tracking the process, obtaining clinical information, and acting as primary contact for insurance, providers, and patients.

Worked in a remote call center environment, providing excellent customer service, teamwork, problem-solving, and proficiency in Microsoft Office, Salesforce, and Enterprise Rx.

Assisted residents with daily ADLs, ensured safety, worked under supervision of LVN or RN, answered call lights timely, and went above and beyond for residents.

Assisted with daily ADLs, ensured resident needs were met timely, worked as a team player, and demonstrated critical thinking and time management skills.

Ensured patient safety and assisted with ADLs under the direct order of an LVN, RN, or BSN, working as a team to provide excellent care.

Worked closely with nurses to ensure adequate resident care, ensured safety, answered call lights swiftly, and used many EMR systems.

Order entry and fill technician in a call center for specialty medications for oncology, immunology, Hepatitis, and HIV/AIDS patients, coordinating refills and deliveries.

Provided personal care and emotional support to patients and families, assisted with daily living activities, maintained a comfortable environment, and reported changes to the hospice nurse.

Greeted customers, took food orders, prepared food, bussed tables, stocked supplies, seated guests, and provided excellent customer service in a high-volume casual dining setting.

Provided assistance with daily ADLs, ensured safety of residents with dementia and Alzheimer's, prevented elopement, provided ambulatory services, and operated maxi and EZ-Stand equipment.

Fill technician, data entry, stocking medications, conducting insurance calls, prior authorization approvals, and correcting non-formulary issues.

Fill technician, order entry, ensured patients received correct medication, assisted with pharmacist counseling, and ran cash register sales of prescriptions.

Studied Biology and Nursing at Mott Community College from 2013 to 2015.

Studied Medical Career Foundations at Genesee Area Technology Center from 2011 to 2013.

Completed college preparatory high school education at Hamady Middle/High School from 2009 to 2013.