Open to opportunities

August Plesario

@augustplesario

Message

I’m an Operations Coordinator and Virtual Assistant delivering data-driven workforce support and real-time insights.

Philippines

Message

What I'm looking for

I’m looking for a remote-friendly role where I can own real-time operations, improve workforce productivity with KPI/SLA reporting, and support cross-functional teams through scheduling, dashboards, and process improvements.

I’m a detail-oriented Virtual Assistant and Operations Coordinator with 9+ years of experience in workforce management, customer support, and remote operations. I manage schedules, coordinate tasks, and optimize workflows while keeping teams aligned through clear communication and real-time oversight.

In my most recent roles, I managed real-time operations to ensure service level targets and workflow efficiency, and I coordinated staffing adjustments that reduced response delays by 10–15%. I also generated reports and dashboards, provided actionable insights to leadership, and improved operational efficiency by 10% through reporting and analysis—backed by hands-on work with CRM records (Salesforce) and KPI/SLA tracking.

Experience

Work history, roles, and key accomplishments

Real-Time Analyst

SupportNinja

Nov 2023 - Mar 2026 (2 years 4 months)

Managed real-time operations to meet service level targets and improve workflow efficiency, reducing response delays by 10–15%. Generated actionable reports and coordinated staffing adjustments in a remote environment.

SLA Management Staffing Operations Support Reporting & Analytics Scheduling KPI Tracking

Real-Time Operations Analyst

Unifin Inc.

Nov 2021 - Sep 2023 (1 year 10 months)

Improved operational efficiency by 10% through reporting and analysis. Managed schedules and attendance, and created KPI dashboards to support daily operations and team coordination.

Data Analysis Workforce Scheduling KPIs Process Improvement Team Coordination Workforce Optimization Real Time Operations

WFM Scheduling Supervisor Intern

Ubiquity Global

Feb 2021 - Nov 2021 (9 months)

Assisted with workforce scheduling and operations coordination by monitoring adherence and supporting reporting functions. Communicated updates between teams and leadership to support day-to-day execution.

Workforce Management WFM Scheduling Operations Coordination Reporting Remote Coordination

Real-Time Analyst

Ubiquity Global

Sep 2017 - Jan 2021 (3 years 4 months)

Monitored queues to ensure smooth day-to-day operations and provided performance updates. Supported process improvements and maintained reporting accuracy with operational insights and staffing recommendations.

Operations Support Workforce Recommendations performance reporting Process Improvement Real Time Operations Workflow Optimization Scheduling

Customer Service Representative

Transcom / Teletech / Concentrix

Dec 2013 - Aug 2017 (3 years 8 months)

Provided customer support via phone, email, and chat, handling account management, billing, and issue resolution. Maintained CRM records and supported administrative tasks to ensure timely responses and accurate documentation.

Customer Support Phone Support Email Support Live Chat Support Account Management Billing Support CRM Administrative Support