Athul Ashok
@athulashok
I deliver healthcare IT integrations that improve interoperability and project outcomes.
IndiaWhat I'm looking for
At eClinicalWorks, I manage end-to-end healthcare IT integration projects for hospital networks, clinics, laboratories, and radiology centres across the US.
I've delivered 500+ integrations spanning HL7 workflows, EMR/EHR interoperability, laboratory, radiology, and practice management systems, from requirements gathering through deployment and post-go-live support.
I coordinate development, QA, implementation, client IT, and leadership teams to manage risks, SLAs, timelines, and stakeholder expectations. My work has improved milestone completion by 20%, reduced project delays by 15%, and maintained 98% client satisfaction across 300+ enterprise healthcare engagements.
Earlier, I supported enterprise telecom clients at 247.ai and Cogent e-Services, resolving escalations and improving support workflows. I bring hands-on experience with Agile delivery, HL7 v2.x, Jira, Salesforce CRM, Power BI, and healthcare interoperability.
Experience
Work history, roles, and key accomplishments
Managed full lifecycle of healthcare IT integration projects, delivering 500+ HL7 and EMR/EHR integrations. Achieved 98% client satisfaction and reduced project delays by 15% through proactive risk management.
Technical Support Specialist
247.ai
Jul 2020 - Jan 2022 (1 year 6 months)
Provided Tier-1 and Tier-2 technical support for enterprise telecom clients, managing escalations within SLA windows. Reduced average handle time by 18% by building a reusable troubleshooting knowledge base.
Technical Support Specialist
Cogent e-Services
Jan 2020 - Jul 2020 (6 months)
Provided front-line technical support for enterprise clients, handling inbound queries related to software, connectivity, and platform issues. Improved first-call resolution rates through systematic troubleshooting and adherence to standard operating procedures.
Client Relations & Stakeholder Manager
Rampzo Entertainments
Dec 2017 - Jan 2020 (2 years 1 month)
Managed client relationships and stakeholder communication for multiple entertainment and event management projects. Coordinated project execution including scheduling, vendor management, budgeting, and on-ground logistics.
Education
Degrees, certifications, and relevant coursework
Prist University
Bachelor of Technology, Computer Science and Engineering
2013 - 2017
Completed a Bachelor of Technology in Computer Science and Engineering from Prist University, Tamil Nadu, from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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