
Athina Edwards
@athinaedwards
Remote customer service representative experienced in loan support, resort reservations, and resolving customer inquiries.
What I'm looking for
At Cash Genie Micro Loans Ltd., I supervised loan department activities, trained employees on loan processing, and assisted customers with loan applications. I also maintained financial records and handled customer information confidentially.
At Ancam Auto Sales and Rentals Ltd., I supported administrative operations and assisted with loan application reviews and approvals. I responded to customer calls, emails, and inquiries while maintaining company records.
At Piper’s Cove Resort, I managed reservations and guest check-in and check-out, answered calls and emails, and maintained guest records. I also supported guests with questions, concerns, and special requests.
Most recently, I worked as a Receptionist at Body Solution Rehabilitation, scheduling appointments, responding to inquiries, and maintaining client records. I’m seeking a remote customer service opportunity where I can use my experience to deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Receptionist
Body Solution Rehabilitation
Jul 2026 - Oct 2026 (3 months)
Welcomed clients and provided professional front-desk assistance. Responded to telephone calls, messages, and customer inquiries, and scheduled appointments.
Administrative Assistant
GC Resort
Jan 2026 - Jun 2026 (5 months)
Provided administrative and customer service support, answered telephone calls, and organized office records and documentation.
Laundry Attendant
Cape Cod Commercial Linen Laundry Inc.
Apr 2025 - Nov 2025 (7 months)
Wrapped and packed bath and hand towels, operated machines for feeding and processing towels, and labeled linen products.
Housekeeper / Room Attendant
Stowe Mountain Rentals / The Lodge at Spruce Peak
Nov 2024 - Apr 2025 (5 months)
Provided courteous assistance to hotel guests, responded to requests, and maintained guest room cleanliness and organization.
Hostess / Busser
Piecasso Mountain Road
Nov 2024 - Apr 2025 (5 months)
Welcomed and assisted restaurant guests, responded to requests, and delivered meals accurately and efficiently.
Front Desk Agent / Inventory Clerk
Piper’s Cove Resort
Jun 2024 - Nov 2024 (5 months)
Managed online and walk-in reservations, handled guest check-in and check-out, and performed data entry and inventory management.
Server / Waitress
Sandals Beaches
Dec 2023 - May 2024 (5 months)
Welcomed and seated guests, took orders, and maintained positive guest relationships while delivering quality service.
Supervisor / Administrative Clerk
Ancam Auto Sales and Rentals Ltd.
Feb 2023 - Aug 2023 (6 months)
Supervised daily administrative operations, organized documents, performed data entry, and assisted with loan application reviews.
Supervisor / Loan Officer / Receptionist
Cash Genie Micro Loans Ltd.
Sep 2021 - Feb 2023 (1 year 5 months)
Supervised daily loan department activities, trained staff, conducted loan interviews, and maintained customer files and financial records.
Field Technician
National Water Commission – Census Mapping
Sep 2019 - Feb 2020 (5 months)
Provided customer service to the public, collected and verified census information, and conducted meter readings.
Library Assistant
St. Thomas Parish Library – National Youth Service
May 2018 - Jan 2019 (8 months)
Assisted customers with inquiries and resolved complaints, managed book circulation, and used the Koha system for data entry.
Education
Degrees, certifications, and relevant coursework
Distinction College
Practical Nursing (Non-Graduate), Practical Nursing
Pursued Practical Nursing program but did not graduate.
Marcus Garvey Technical High School
School Leaving Certificate, General Studies
2011 - 2016
Earned a School Leaving Certificate, with CSEC subjects including Mathematics, English Language, Human and Social Biology, EDPM, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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