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Athina EdwardsAE
Looking for a job

Athina Edwards

@athinaedwards

Remote customer service representative experienced in loan support, resort reservations, and resolving customer inquiries.

Jamaica
Message

What I'm looking for

I’m seeking a remote customer service opportunity where I can use my experience and skills to deliver exceptional customer experiences and contribute to organizational success.

At Cash Genie Micro Loans Ltd., I supervised loan department activities, trained employees on loan processing, and assisted customers with loan applications. I also maintained financial records and handled customer information confidentially.

At Ancam Auto Sales and Rentals Ltd., I supported administrative operations and assisted with loan application reviews and approvals. I responded to customer calls, emails, and inquiries while maintaining company records.

At Piper’s Cove Resort, I managed reservations and guest check-in and check-out, answered calls and emails, and maintained guest records. I also supported guests with questions, concerns, and special requests.

Most recently, I worked as a Receptionist at Body Solution Rehabilitation, scheduling appointments, responding to inquiries, and maintaining client records. I’m seeking a remote customer service opportunity where I can use my experience to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

CI

Laundry Attendant

Cape Cod Commercial Linen Laundry Inc.

Apr 2025 - Nov 2025 (7 months)

Wrapped and packed bath and hand towels, operated machines for feeding and processing towels, and labeled linen products.

SP

Housekeeper / Room Attendant

Stowe Mountain Rentals / The Lodge at Spruce Peak

Nov 2024 - Apr 2025 (5 months)

Provided courteous assistance to hotel guests, responded to requests, and maintained guest room cleanliness and organization.

PR

Hostess / Busser

Piecasso Mountain Road

Nov 2024 - Apr 2025 (5 months)

Welcomed and assisted restaurant guests, responded to requests, and delivered meals accurately and efficiently.

SB

Server / Waitress

Sandals Beaches

Dec 2023 - May 2024 (5 months)

Welcomed and seated guests, took orders, and maintained positive guest relationships while delivering quality service.

AL

Supervisor / Administrative Clerk

Ancam Auto Sales and Rentals Ltd.

Feb 2023 - Aug 2023 (6 months)

Supervised daily administrative operations, organized documents, performed data entry, and assisted with loan application reviews.

NM

Field Technician

National Water Commission – Census Mapping

Sep 2019 - Feb 2020 (5 months)

Provided customer service to the public, collected and verified census information, and conducted meter readings.

SS

Library Assistant

St. Thomas Parish Library – National Youth Service

May 2018 - Jan 2019 (8 months)

Assisted customers with inquiries and resolved complaints, managed book circulation, and used the Koha system for data entry.

Education

Degrees, certifications, and relevant coursework

DC

Distinction College

Practical Nursing (Non-Graduate), Practical Nursing

Pursued Practical Nursing program but did not graduate.

MS

Marcus Garvey Technical High School

School Leaving Certificate, General Studies

2011 - 2016

Earned a School Leaving Certificate, with CSEC subjects including Mathematics, English Language, Human and Social Biology, EDPM, and Social Studies.

Tech stack

Software and tools used professionally

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