Aswathi Ramakrishnan

Built trust-based client relationships as a reliable point of contact, partnering closely with customers to understand needs and support long-term retention. Led QBRs and identified opportunities to grow business, while planning resources and supporting onboarding for team expansion.

Managed planning and execution of domestic and export truck series projects through Start of Production (SOP), coordinating cross-functional teams to keep projects on track. Acted as the key contact for the ICM change management tool, tracking risks, running change meetings, maintaining project documentation, and aligning stakeholders on timelines, budgets, and quality gates.

Led creation and updates of technical documentation including E-BOM parts catalogues, service bulletins, and spare parts documentation using engineering data. Coordinated with SMEs, served as SPOC across the documentation lifecycle, and supported quality reviews, RCA discussions, training, and technical query resolution.

Authored and reviewed aircraft work orders for changes in scope, format, content, and methods according to ATA100 and ispec2020 standards. Analyzed rejections for root cause and corrective actions, maintained quality and micro-level checklists, and supported process improvement while authoring across multiple aircraft manual groups.

Performed pre-flight checks, daily inspections, and scheduled/unscheduled maintenance tasks for Airbus and ATR aircraft. Managed regulatory authority document sets under Civil Aviation Requirements (CAR), maintained aircraft maintenance logbooks, and assisted with annual stock report preparation.