Open to opportunities

Asma Haroon Dias da Silva

@asmaharoondiasdasilv

Message

Service-focused public sector case officer skilled in citizen support, permits, and digital guidance.

Denmark

Message

What I'm looking for

I seek a citizen-facing role in the public sector where I can apply case processing and permit expertise, train colleagues, and guide citizens in digital services.

I am a service-minded public sector professional with many years of experience in citizen service, case processing, and issuance of residence and work permits. I take pride in delivering trustworthy, high-quality solutions while remaining calm and focused in hectic situations.

I have hands-on experience with biometric data collection, EU residence documentation, permanent residence and re-entry permits, and Laissez-Passer processing, combined with knowledge of EU law and free movement regulations. I also serve as a trainer and superuser for digital ID systems such as MitID and NemID and guide citizens on digital self-service solutions.

I am multilingual, enjoy collaborating and advising citizens and colleagues, and am eager to learn new skills. Colleagues describe me as loyal, engaged and positive, and I am comfortable taking the lead when needed.

Experience

Work history, roles, and key accomplishments

Current

Office Clerk

Current

Agency for International Recruitment and Integration

May 2022 - Present (3 years 4 months)

Case officer issuing work permits, EU residence documents, permanent residence and re-entry permits while handling biometric data and remote casework; trained new colleagues and ensured GDPR-compliant processes.

Permitting EU Free Movement Law GDPR Compliance Remote Case Handling Training Digital Self Service Guidance

Service Advisor

Copenhagen Municipality

Oct 2020 - May 2022 (1 year 7 months)

Provided citizen support and light case processing via phone, acted as team lead/superuser for MitID/NemID, and delivered digital self-service guidance and training for enhanced citizen contact.

Citizen Support MitID NemID Training Documentation Microsoft Office Case Management Systems

Construction Caseworker

Roskilde Municipality

Nov 2017 - Feb 2018 (3 months)

Processed construction-related cases, provided citizen contact and applied knowledge of building regulations during a temporary assignment.

Case Processing Building Regulations Documentation English

Service Advisor / Administrative Employee

Copenhagen Municipality

Sep 2015 - Jun 2017 (1 year 9 months)

Handled light case processing, call screening, front desk and email service, shift planning coordination, and provided guidance to businesses across municipal departments.

Case Processing Call Screening Microsoft Office Technical Support KMD Sag

Intern

MT Højgaard

Jan 2012 - Jun 2012 (5 months)

Supported initial planning work for the Novo Nordisk headquarters construction, performing administrative and project support tasks during the internship.

Project Coordination Outlook)SAPA Technical Documentation