Asmaa Abdelmonsif

Generated qualified leads through inbound marketing and email campaigns, and developed social media content strategies. Applied AI-powered techniques in campaigns and created marketing content using AI tools.

Managed full-cycle production for photo, video, music, and events coverage from concept development through final delivery. Served as primary point of contact, managing client communications and overseeing documentation.

Investigated and resolved high-level guest complaints and stay issues, authorizing compensation and charges to hotels. Acted as key liaison between guests and hotel management, ensuring fair and timely resolutions.

Oversaw the entire conversion department, leading both junior and senior teams. Achieved a company-wide target in the first month of leadership that had not been met in over a year.

Led and mentored the senior team, increasing team productivity. Coached new team members and participated in the hiring process.

Managed the end-to-end closing process for pre-qualified leads. Conducted detailed consultations to gather client information and assign them to the appropriate broker.

Developed and delivered virtual training sessions on communication skills, conflict resolution, and company procedures for new hires.

Recruited and onboarded new customer care agents for a globally distributed team from Panama, Mexico, and Puerto Rico, entirely during the quarantine period.

Provided customer care for a telemarketing outsourcing company, handling calls for a major pharmacy network.

Completed an AI Marketing course and applied AI-powered techniques in campaigns.