Open to opportunities

Asish Kumar Manasingh

@asishkumarmanasingh

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Experienced VIP customer support specialist in the iGaming industry.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated VIP customer support specialist with extensive experience in the iGaming industry, having worked with BGD Tech Private Limited. My role involved being the first point of contact for VIP players, where I provided exceptional support through various communication channels, including chat, call, and email. I excelled in resolving inquiries related to account issues, promotions, and gameplay, ensuring a seamless experience for our valued customers.

During my tenure, I was recognized with the best employee award for contributing to over $3 billion in revenue monthly. My commitment to customer satisfaction and ability to troubleshoot complex issues effectively has been pivotal in maintaining strong relationships with VIP players. Additionally, I have experience in the fintech sector with iEnergizer, where I supported merchants using the Razorpay payment gateway, addressing their concerns and enhancing their overall experience.

Experience

Work history, roles, and key accomplishments

VIP Customer Support Specialist

BGD Tech Private Limited

Jul 2023 - Jun 2025 (1 year 11 months)

Provided exceptional support to VIP players in the iGaming industry via chat, call, email, and Telegram, resolving inquiries related to account issues, promotions, gameplay, deposits, and withdrawals. Managed new higher-deposited VIP players, ensuring their satisfaction and achieving significant monthly revenue.

CRM Customer Satisfaction Troubleshooting Negotiation Customer Retention Communication Teamwork Problem Solving Account Management

Business Support Operation

iEnergizer

Jul 2022 - Jul 2023 (1 year)

Ensured a smooth and positive experience for merchants using the Razorpay payment gateway, handling concerns and resolving issues. Addressed technical questions, troubleshooted problems, and escalated complex issues to relevant teams, while gathering feedback for product improvements.