Dharamveer Singh
@dharamveersingh
I lead 24/7 iGaming support and VIP operations, improving QA, payments workflows, and team performance.
IndiaWhat I'm looking for
I lead 24/7 Customer Support and VIP operations for an international iGaming operator, owning KPI, SLA, and QA performance. Through structured coaching and targeted retraining, I raised team QA scores from 85% to 93%.
I’ve onboarded and trained 12 Customer Support Specialists across CRM, Admin Panel, Jira, Webim, payment workflows, VIP procedures, fraud prevention, and QA standards. I also build SOPs, run daily briefings and handovers, and address workflow bottlenecks to reduce recurring operational errors.
Previously, I tested end-to-end fiat and crypto payment flows, identifying critical defects before release and partnering with QA, Developers, Product Managers, and Payments teams. My iGaming experience also includes supervising high-volume support teams, managing VIP relationships, and resolving complex payment, account, and technical escalations.
Experience
Work history, roles, and key accomplishments
Team Lead & Trainer
Confidential international iGaming operator
Nov 2025 - Present (10 months)
Lead daily operations of 24/7 Customer Support and VIP teams, raising QA scores from 85% to 93% and training 12 new hires.
Payment Tester (Fixed-Term Contract)
Confidential international iGaming operator
Apr 2025 - Oct 2025 (6 months)
Executed end-to-end pre-production testing of payment workflows, including crypto transactions, and identified critical defects before release.
Support Supervisor
Confidential international iGaming operator
Aug 2024 - Mar 2025 (7 months)
Supervised daily operations of customer support teams, conducted QA evaluations, and managed scheduling and performance reviews.
VIP Manager
Confidential international iGaming operator
Nov 2023 - Jul 2024 (8 months)
Managed high-value VIP player relationships, resolved complex escalations, and processed bonus and betting-limit requests.
Customer Support Specialist
Confidential international iGaming operator
Mar 2023 - Oct 2023 (7 months)
Handled 200+ live chats per day, resolved account and payment queries, and escalated technical faults via Jira.
Education
Degrees, certifications, and relevant coursework
Bangalore Institute of Technology
Bachelor of Engineering, Civil Engineering
Bachelor of Engineering in Civil Engineering from Bangalore Institute of Technology, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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