Open to opportunities

Asil Tan User

@asiltanuser

Message

I resolve complex technical support issues and improve customer service quality through detailed analysis.

Zimbabwe

Message

What I'm looking for

I'm looking for a fast-paced customer support role where I can resolve complex technical issues, improve service quality, streamline workflows, and contribute to a collaborative, customer-centric team.

I've built my background across Level 2 technical support, quality analysis, customer experience optimization, and back-office operations, resolving complex customer inquiries with technical accuracy, empathy, speed, and precision.

I troubleshoot high-tier technical issues and streamline workflows by analyzing customer interactions holistically. I'm drawn to fast-paced teams where proactive problem-solving, attention to detail, and seamless collaboration support strong digital customer experiences.

Experience

Work history, roles, and key accomplishments

Middle CS Agent QA Analyst L2 / L3 Back Office Agent

Eva Media Group

Provided Level 2 technical support and quality analysis, resolving complex customer inquiries and streamlining workflow processes. Analyzed customer interactions to ensure technical accuracy and high service quality.

Level 2 Technical Support Quality Analysis Back Office Operations Troubleshooting Customer Centric Approach