Open to opportunities

Ashley Wator User

@ashleywator

Message

I coordinate U.S. healthcare operations, referrals, compliance, and patient support.

United States

Message

What I'm looking for

I'm open to worldwide opportunities where I can support U.S.-based healthcare operations, improve workflows, coordinate cross-functional teams, and deliver accurate, compliant patient and client support.

I support healthcare operations, bringing more than seven years of experience across healthcare, logistics, project coordination, and client services.

At Genuine Health Group, I coordinate network and referral operations, partner with clinical, enrollment, and IT teams, and help maintain ACO REACH documentation and clinical quality requirements. I was promoted from Referral Coordinator after managing high-volume patient outreach and supporting enrollment for more than 100 patients daily.

Previously at Aerocare Holdings, I managed end-to-end durable medical equipment order and delivery workflows, insurance verification, prior authorizations, and payer compliance. I also trained team members on scheduling systems, documentation standards, workflows, and customer service procedures.

Experience

Work history, roles, and key accomplishments

Durable Medical Equipment Logistics Specialist

Aerocare Holdings, Inc.

Jan 2017 - Dec 2022 (5 years 11 months)

Coordinated end-to-end DME order and delivery workflows while maintaining accurate patient, insurance, and order documentation. Partnered with medical offices, insurance providers, and internal teams to resolve discrepancies and prevent fulfillment delays.

DME Order Management Insurance Verification Prior Authorizations Compliance Customer Service Training Scheduling Systems

Network Operations Coordinator

Genuine Health Group

Supported daily network and referral operations, ensuring accurate documentation and compliance with ACOREACH and clinical quality requirements. Coordinated with clinical, enrollment, and IT teams to resolve workflow issues and manage EMR systems.

Workflow Management EMR ACOREACH Compliance Clinical Quality Documentation Process Improvement Customer Support

Referral Coordinator

Genuine Health Group

Managed high-volume patient outreach, contacting 100+ patients daily to educate eligible patients and support enrollment into the organization's healthcare program.

Patient Outreach Customer Support Healthcare Enrollment