At Severn IT, I support a small IT services team by coordinating daily activities and keeping office operations organized across remote and in-office settings.
I manage calls, emails, scheduling, and IT support ticket routing, and maintain accurate electronic and physical files. I also support employee onboarding and prepare documents.
As a liaison between clients and technicians, I help ensure projects and service requests are completed efficiently. When needed, I perform basic Tier I Help Desk duties.
Previously, at Waldorf Honda, I handled customer inquiries, resolved complaints, and coordinated service appointments. I documented customer interactions in CRM software and tracked service issues to support timely follow-up.
