Open to opportunities

Ashley Rivera

@ashleyrivera1

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Dedicated customer service professional with a background in psychology.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while supporting educational initiatives and fostering a positive environment.

My name is Ashley Rivera, and I am a dedicated customer service professional currently pursuing a Bachelor's Degree in Psychology with a minor in Education Counseling at the University of South Carolina. I have gained valuable experience working in retail environments, where I honed my skills in customer service, cash management, and inventory organization. My passion for helping others is reflected in my commitment to providing excellent service and ensuring a positive shopping experience for all customers.

Throughout my professional journey, I have successfully managed transactions, assisted customers with inquiries, and maintained a well-organized checkout experience. My ability to multitask in high-volume environments has allowed me to thrive in fast-paced settings, and I take pride in my bilingual communication skills, which enable me to connect with a diverse clientele. I am also actively involved in my academic community, serving as a Supplemental Instruction Leader, where I conduct tutoring sessions to support fellow students in their learning goals.

Experience

Work history, roles, and key accomplishments

Supplemental Instruction Leader (Math 111)

Student Sucess Center, University of South Carolina

Jan 2024 - Present (1 year 6 months)

Conducted tutoring sessions, assisting students with academic challenges. Adapted instructional methods to support learning goals. Developed effective strategies for knowledge application and retention.

Instructional Design Curriculum Development

Cashier

Piggly Wiggly

Jan 2023 - Present (2 years 6 months)

Processed transactions efficiently, ensuring accurate payment handling. Assisted customers with inquiries and maintained an organized checkout experience. Bagged groceries and products to enhance convenience.

Cashiering Customer Service Product Handling

Sales Associate

Bealls Outlet

Jan 2023 - Present (2 years 6 months)

Assisted customers with purchases and provided excellent service. Handled transactions, cash management, and loyalty program enrollment. Maintained inventory, stocked merchandise, and ensured a well-organized floor.

Customer Service Inventory Management Merchandise Sales

Operations Attendant

Russell House, University of South Carolina

Jan 2023 - Present (2 years 6 months)

Organized event setups, AV equipment, and presentation materials. Managed facility access and ensured compliance with scheduling protocols. Provided support to staff and students, maintaining a structured workflow.

Event Coordination Scheduling Customer Support

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Bachelor’s Degree in Psychology, Psychology

Grade: Life Scholarship Recipient, Academic Honors Medal

Activities and societies: Supplemental Instruction Leader (Math 111) at Student Success Center; Organized event setups, AV equipment, and presentation materials as an Operations Attendant at Russell House; Managed facility access and ensured compliance with scheduling protocols; Provided support to staff and students, maintaining a structured workflow.

Currently pursuing a Bachelor's Degree in Psychology with a minor in Education Counseling. This program focuses on understanding human behavior, mental processes, and counseling techniques, preparing for a career in educational support.

Central Carolina Technical College

General Education, General Education

Completed dual enrollment coursework in general education, gaining foundational knowledge across various subjects. This program allowed for the accumulation of college credits while still in high school.