Ashley Gillislsee

Supported users via inbound channels, resolving device-related issues with speed and accuracy. Documented interactions and tech resolutions across multiple systems, maintaining quality control. Upheld data integrity standards while multitasking across tools in a high-volume digital workspace, practicing discretion and clarity when logging sensitive information.

Delivered real-time chat-based support across multiple channels, providing quick and professional resolutions. Maintained detailed and accurate chat transcripts and user data entries. Handled simultaneous conversations while tracking user issues and enforcing platform policies, demonstrating strong judgment in tone, clarity, and response accuracy.

Provided support for accounting software customers, often resolving sensitive data issues. Maintained secure, organized documentation while troubleshooting account and access concerns. Explained complex solutions in clear, accessible written communication, following strict compliance and internal process protocols.

Responded to student/faculty support tickets via chat and internal platforms. Managed password resets, system access, and account troubleshooting with accuracy and discretion. Recorded user cases and resolutions in help desk software with strong attention to detail.

Resolved software and data entry issues via phone and chat support for financial software. Ensured consistent user experience through accurate documentation and follow-up. Supported desktop and web-based platforms, highlighting adaptability and tech fluency.

Completed an Associate's degree program focused on Radiology. Studied relevant coursework and practical applications in the field.