Open to opportunities

Ashley Burton

@ashleyburton

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Public health and health informatics professional with 15 years' IT leadership improving systems and outcomes.

United States

Message

What I'm looking for

I seek roles combining health informatics and IT leadership where I can modernize systems, improve data-driven decision-making, mentor teams, and deliver measurable efficiency gains in public health settings.

I am a public health professional with advanced training in Health Informatics and Public Health, combining 15 years of Information Technology experience with a strong commitment to improving health services through data-driven solutions. I have led IT support, modernization, and quality-assurance initiatives across federal and local health agencies, delivering SharePoint, Teams/Exchange, single sign-on, and data modernization solutions that increased efficiency and supported program missions.

I have produced policy analyses and SQL-driven reports for senior stakeholders, managed cross-functional teams, and implemented process improvements using Agile, Lean, and SDLC approaches. I seek to apply my technical expertise, stakeholder facilitation, and program evaluation skills to advance public health technology and workforce outcomes.

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Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Health Resources and Services Administration

Mar 2022 - Present (3 years 8 months)

Provide IT support across enterprise projects, implementing Microsoft Teams, Exchange, SharePoint and OneDrive to increase efficiency; lead data modernization efforts for Health Workforce Connector and Loan Repayment services and manage stakeholder working groups and change management.

Microsoft Teams Exchange SharePoint data modernization Stakeholder Engagement

Public Health Analyst

Health Resources and Services Administration

Jun 2019 - Mar 2022 (2 years 9 months)

Conducted comparative policy analyses and produced SQL-driven reports for Congress; led Scholar Placement System initiatives to place medical scholars in underserved areas and optimized public health workforce program compliance and effectiveness.

Policy Analysis SQL Program Evaluation

Case Manager

Dedicated Hearts, LLC

Aug 2016 - Dec 2019 (3 years 4 months)

Coordinated patient transitions from acute to sub-acute care, managed admissions and payer verification, and secured SNF authorization by reviewing clinical documentation and applying ICD-10, PDPM and RUG coding for reimbursement.

Care Coordination Insurance Verification Clinical Documentation

Quality Assurance Specialist

City of Baltimore

Sep 2015 - Jun 2019 (3 years 9 months)

Developed and executed quality improvement processes and SLAs using SDLC tools and BMC FootPrints; provided technical guidance, implemented SharePoint and Tableau solutions, and led IT asset management and youth internship outreach.

Quality Assurance SDLC SharePoint Tableau

IT Project Supervisor

Telecommunication Systems Inc.

Aug 2013 - Sep 2015 (2 years 1 month)

Supervised field technicians and service agents, provided Tier II/III support and Active Directory provisioning, managed incidents in FootPrints, and applied Lean/Agile methods to meet SLA and project objectives.

Team Leadership Active Directory Incident Management Lean

Health Insurance Specialist

State of Maryland Department of Budget and Management

May 2013 - Aug 2013 (3 months)

Researched and analyzed Medicare, Medicaid and CHIP programs to propose enhancements for employee health insurance, compiled service and expenditure data, and monitored data entry quality for COMAR compliance.

CHIPS Data Analysis Quality Assurance Reporting