Open to opportunities

Ashish V Singh

@ashishvsingh

Message

Process-driven professional with over a decade in product service management.

Ireland

Message

What I'm looking for

I seek a role that fosters innovation and collaboration, with opportunities for growth.

I am a process-driven professional with over a decade of progressive experience in product service management. My career has been marked by a demonstrated ability to lead enterprise-wide initiatives and drive cross-functional collaboration, delivering measurable business outcomes through data-driven decision-making. I have successfully led digital transformation projects and implemented strategic technology solutions that enhance customer experience and operational efficiency.

In my current role as Dialler Manager at Uniquely in Ireland, I have orchestrated the end-to-end transformation of contact center operations, significantly improving productivity and customer satisfaction. My strategic leadership has resulted in a 20% reduction in agent idle time and substantial operational savings through AI automation initiatives. I pride myself on my ability to foster collaboration among diverse teams and develop strategic roadmaps that align technology capabilities with business objectives.

Previously, I held managerial positions at Tata Teleservices Ltd. and Hungama Digital Media Pvt Ltd., where I directed product portfolio management and service delivery for major telecommunications clients. My expertise in advanced analytics and market research has consistently driven revenue performance and customer acquisition. I am committed to leveraging my skills and experience to contribute to innovative and growth-oriented organizations.

Experience

Work history, roles, and key accomplishments

Current

Dialler Manager

Current

Uniquely

Aug 2021 - Present (3 years 10 months)

Led end-to-end digital transformation of contact center operations, making critical decisions on technology architecture that directly influenced organizational productivity and customer experience. Drove comprehensive AI automation initiative for the CRM ECAF order capture process, reducing processing time by 5 minutes per order with estimated annual operational savings.

Digital Transformation Customer Experience Operations Automation CRM Change Management Strategic Leadership Data Analytics

Deputy Manager

Tata Teleservices Ltd.

Oct 2015 - Present (9 years 8 months)

Directed strategic product portfolio management for 15+ products and 5+ major campaigns, driving revenue performance of 79-90% of KPI targets. Pioneered data-driven campaign strategies that achieved 7% MoM increase in customer acquisition across 18 regions.

Portfolio Management Market Research Financial Modeling Product Launch Data Driven Agile Methodologies Supply Chain Operations Regulatory Compliance

Manager-(Managed Services)

Hungama Digital Media Pvt Ltd.

Oct 2013 - Present (11 years 8 months)

Served as executive-level point of contact for a major telecommunications client (Telenor), conducting quarterly business reviews and leading strategic roadmap development. Ensured 100% system uptime for critical service delivery platforms, directly impacting revenue performance and customer satisfaction.

Service Delivery Management Strategic Partnerships System Uptime API Integration Financial Reporting Unified Reporting Root Cause Analysis VAS Products

Operations Specialist

Bharti Airtel Ltd.

Jan 2011 - Present (14 years 5 months)

Led pilot initiative that increased customer adoption by 45% through innovative URL optimization. Demonstrated project management excellence through cross-functional coordination of UAT for technical campaigns.

Project Management UAT SMS IVR Customer Adoption Cross Functional Collaboration Operations Management

Associate

One97 Communications Ltd.

Jul 2009 - Present (15 years 11 months)

Managed critical revenue stream generating 1 million INR monthly through platform optimization. Developed foundational technical expertise in database management and web development that enabled career advancement.

Revenue Management Database Management Web Development Huawei TopGun Award Technical Expertise Career Advancement Operations Financial Management

Education

Degrees, certifications, and relevant coursework

Griffith College Dublin

MSc. Procurement & Supply Chain Management, Procurement & Supply Chain Management

Grade: 1st class

Achieved a first-class honors in Procurement & Supply Chain Management from Griffith College Dublin. This program provided advanced knowledge in supply chain strategies and procurement processes.

IGNOU

MBA, Business Administration

Completed a Master of Business Administration from IGNOU, India. This program enhanced my business acumen and strategic management skills.

M.D.U

B.E. in Instrumentation & Control, Instrumentation & Control

Earned a Bachelor of Engineering in Instrumentation & Control from M.D.U, India. This degree provided a strong foundation in engineering principles and control systems.