Open to opportunities

Ashik Ahamed S

@ashikahameds

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Electrical Engineer | Network Operations Specialist | Passionate about Sustainable Energy Solutions.

India

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What I'm looking for

New hands-on experience and always fascinated about different work culture and system. Eagerly looking forward to elevate my profile with exposure of new technologies and streams.

Dynamic and innovative professional with 2+ years of invaluable hands-on experience in handling application, network operations and monitoring; excel in resolving network disruptions with proper solutions and process improvements to increase efficiency and ensure customer satisfaction. Highly energetic, self-motivated, and dedicated towards organizational policy and values. Holds experience in a cross-cultural and fast-paced environment providing an optimal solution to complex problems.

Experience

Work history, roles, and key accomplishments

Senior Apple Advisor - Mobile & Smart Living

BestBuy

Aug 2021 - Feb 2023 (1 year 6 months)

Worked as a Senior Apple Advisor - Mobile & Smart Living in Best Buy Canada Ltd. at Ottawa East location for a Regular Full-time role. Experienced in communicating with customers and ensuring utmost satisfaction based on their requirements.

Customer Support Customer Service Customer Relations Management ICloud apple Retail Sales And Client Relationship Management Sales Operations

Application Development Analyst

Accenture Solutions Pvt. Ltd.

Apr 2017 - Dec 2019 (2 years 8 months)

Worked as an IT Operations Analyst for an American Health Care Centre and monitored their applications and servers, which involves problem management and incident management. Operated under Enterprise Network Operations Centre for continuous support and enhancement as per the guidelines.

ServiceNow ITSM Cloud Computing Services Solarwinds Heat Data Center Enterprise Networking