asad bachani

I'm a customer support and operations specialist based in Denmark, working remotely with international teams.

My background is multichannel support — email, chat, phone and social — using Zendesk and HubSpot to own issues from first contact to resolution rather than passing them along. I've handled account access problems, booking and transaction errors, billing questions and escalations, and I've built runbooks so recurring issues stop consuming the queue twice a week.

I spent three years as a data management contractor for Simply.TV, a Copenhagen media company, where accuracy was the product: metadata reconciliation across large content catalogues, plus Google Workspace administration and first-line macOS support for a team of around 20. Earlier, five years at McDonald's took me from trainee to Assistant Manager, running shifts and resolving customer problems in real time. I also work in GDS platform operations (Sabre and Galileo) for travel clients.

I use AI tools daily in operational work — drafting responses, reviewing data quality, and documenting fixes — and I'm comfortable reviewing and correcting AI-suggested replies rather than shipping them unchecked.

I'm looking for remote customer support, customer success or operations roles. I hold EU work rights and work comfortably across time zones, including US-overlapping shifts.