Aryaman Paul
@aryamanpaul
Customer success and advisory lead at SAP Labs driving SAP adoption, go-live advisory, and risk mitigation for enterprise accounts.
IndiaWhat I'm looking for
At SAP Labs, I work within SAP's Customer Engagement Advisory program, driving SAP solution adoption, EGI positioning, and go-live advisory for global enterprise customers. I also use EWA reporting and health monitoring to identify risks and coordinate mitigation plans.
At Microsoft Azure, I partnered with enterprise customers and CSPs on adoption, cost optimization, and subscription success. My work helped deliver up to 30% lower cloud spend and 85% VM optimization rates.
At AWS, I supported enterprise onboarding, adoption, and long-term value realization through business reviews and FinOps strategies. My guidance improved reserved instance utilization rates by 70%.
Earlier, at Myntra, I managed customer escalations and supported process improvements that reduced escalations by 60%. I'm targeting Senior CSM, Engagement Manager, Customer Advisory, and Delivery Management roles at product companies, GCCs, and global IT organisations.
Experience
Work history, roles, and key accomplishments
Deployed full-time at SAP Labs, as part of SAP's strategic initiative which is operating as an embedded enterprise customer success within SAP's internal engagement team.
▪ Driving foundational SAP solution adoption, EGI positioning, go-live advisory and customer health governance for enterprise SAP customers globally.
▪ EWA (Early Watch Alert) reporting and system health monitoring also identifyi
At Microsoft Azure, I partnered with global enterprise customers and CSPs to drive adoption, cost optimization, technical support and subscription lifecycle success. Beyond resolving technical issues, I acted as a trusted advisor, delivering strategic business reviews and aligning Azure solutions with customer business goals. Through proactive account management, I helped customers reduce spend by
At AWS, I served as the primary success partner for enterprise customers, driving onboarding, adoption, and long-term value realization across cloud services. I led strategic business reviews (QBRs/EBRs) to align cloud usage with customer business goals, uncover new opportunities, and ensure measurable ROI. By implementing FinOps strategies, I helped clients achieve higher cost savings while stren
Acted as an escalation desk supervisor, focusing on escalated concerns of customers via social media or CEO escalation.
Drove continuous support improvement and improved problem resolution times,
working with senior management for multiple process developments and action
plans.
Directly managed red/orange escalations and led a team to help them come up the
learning curve and take accountabil
Worked as Senior Operations Analyst at First Advantage.
Worked as Incident Management Specialist at Hewlett Packard Enterprise.
Education
Degrees, certifications, and relevant coursework
Acharya
Bachelor's degree, Business/Commerce, General
What Is Scrum?
Sep 2025
Project Management Foundations
Jun 2025
Simplilearn
Microsoft Certified: Azure Fundamentals
Nov 2024
Delhi Public School - India
2004 - 2011
Simplilearn
Business analysis basics
Feb 2024
Simplilearn
Product management
Dec 2023
Amazon Web Services (AWS)
Certified Cloud Practitioner
Feb 2022
Coursera
AI for everyone
CareerNinja | LearnTube
Business intelligence
CareerNinja | LearnTube
Generative AI
Microsoft
Generative AI foundation
Amazon Web Services (AWS)
Make great hiring decision
SAP
Positioning SAP Business suite
CareerNinja | LearnTube
Project management
SAP
SAP Certified Associate - SAP Activate Project Manager
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Interested in hiring Aryaman?
You can contact Aryaman and 90k+ other talented remote workers on Himalayas.
Message AryamanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
