AS

Looking for a job

Arun Jyoti Saikia

@arunjyotisaikia

I protect social media users and resolve customer issues through policy-driven support.

What I'm looking for

I'm looking for a responsible opportunity where I can use my training and skills to make a significant contribution to the company's success.

I'm currently a Senior Associate at Wipro, where I review and moderate inappropriate or harmful social media content to help protect users and uphold community standards.

Previously, at Concentrix Daksh Services India, I handled customer queries, complaints, and service requests, delivering effective resolutions and supporting customer satisfaction.

Experience

Work history, roles, and key accomplishments

WL

Current

Senior Associate

Current

Wipro Private Limited

Apr 2021 - Present (5 years 6 months)

Protecting Social Media users by reviewing and moderating inappropriate or harmful content. Ensuring platform safety by applying policy guidelines and community standards.

Content Moderation Policy Enforcement Social Media

CL

Customer Support Associate

Concentrix Daksh Services India Pvt. Ltd.

Sep 2016 - Oct 2019 (3 years 1 month)

Handled calls related to various customer queries, complaints, and service requests. Delivered effective resolutions, ensuring high customer satisfaction.

Customer Support Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

NC

Narengi Anchalik College

Higher Secondary Certificate, General Studies

Grade: 57.4%

Completed Higher Secondary Certificate (HSC) with a percentage of 57.4%.

DU

Dibrugarh University

Bachelor of Arts, Economics

Grade: 46.67%

Bachelor of Arts in Economics with a percentage of 46.67%.

UD

Udemy

Master Public Speaking & Presentation Skills with Confidence, Communication

Completed certification in Master Public Speaking & Presentation Skills with Confidence.

UD

Udemy

Leadership: Modern Leadership Skills and Applications, Leadership

Completed certification in Leadership: Modern Leadership Skills and Applications.

UD

Udemy

Microsoft Excel Essentials & Excel Fundamentals (Excel 101), Computer Applications

Completed certification in Microsoft Excel Essentials & Excel Fundamentals (Excel 101).

Tech stack

Software and tools used professionally

Microsoft Excel

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

558k+ INR

Job categories

Content Moderator Customer Service Associate

Skills

Content Moderation Customer Support Community Standards Policy Guidance Team Building Problem Solving Decision making Public Speaking Presentation Skills Leadership Excel Assamese English Hindi

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