Aruj Fatima

ServiceMint is a customer support partner focused on delivering smooth, scalable service experiences. We help businesses enhance their customer journey through professional call handling, client coordination, and dedicated support solutions.

I am working as a Virtual Customer Care representative of a firm called YMRE Group in Los Angles, CA, USA. I am responsible for the calls, emails, and text messages which come with everyday changes and upcoming vacancies.

Key Responsibilities
• Provide administrative support and maintain organized records.
• Manage social media accounts and respond to customer inquiries.
• Handle customer service via email and messages.
• Process orders, invoices, and maintain order logs.
• Conduct research and report counterfeit products.
• Manage tasks efficiently while working remotely during UK office hours.

Worked as Virtual Assistant at Work Generations Pvt Ltd.

https://lnkd.in/eYyvKUp
Please follow the link to my gig.

Handling social media, content writing, contract design, project coordination, social media marketing,

Worked as Regional Manager at Crime Victim Services Pakistan.

Managing internal and external communication
- Coordinated with management to develop annual communication plan.
- Developed best practices to ensure effective communication across the organization.
- Conducted employee engagement surveys and accordingly provided process improvements.
- Created monthly newsletters and other business documents.
- Accessed effectiveness of internal communications an

I was responsible for handling all the paper work in the secondary section as well as a class teacher of grade 4. I used to report to the principal about all the progress and also communicating with parents regarding the progress of their child/children.

Issued Jul 2025

Issued Jan 2016