Open to opportunities

Arthur James Souza

@arthurjamessouza

Message

I improve support operations and reporting through troubleshooting, business analysis, SQL, and Power BI.

Brazil

Message

What I'm looking for

I'm seeking a Business Analyst, IT Support, or Junior Data Analyst role in Canada where I can apply an analytical, customer-focused approach to troubleshooting, process improvement, dashboards, and data reporting.

At Unimed Rio Preto, I provide technical support for internal systems, manage assets and incident tickets, and build Power BI dashboards and reports for data-driven decisions.

Previously, I delivered remote help desk support at WindSoft Sistemas and developed full-stack solutions during my internship at Empro – Tecnologia e Informação. I bring business process analysis, SQL, systems analysis, and clear customer communication to resolving recurring issues and improving support processes.

Experience

Work history, roles, and key accomplishments

Current

Jr. Technical Support Analyst

Current

Unimed Rio Preto

Sep 2025 - Present (11 months)

Provide technical support and troubleshooting for internal systems, ensuring timely resolution of user issues. Build dashboards and reports in Microsoft Power BI to support data-driven decision-making.

Technical Support Troubleshooting Business Analysis Power BI Dashboarding SQL OCS Inventory IT Asset Management Incident Management

Support Analyst

WindSoft Sistemas

Aug 2023 - Sep 2025 (2 years 1 month)

Delivered help desk and remote technical support, resolving software and hardware issues for end users. Logged, tracked, and prioritized incidents using ticketing systems, maintaining detailed support documentation.

Help Desk Support Remote Support Troubleshooting Ticketing Systems Customer Support Problem Solving Documentation

Software Development Intern

Empro – Tecnologia e Informação

Mar 2023 - Jun 2023 (3 months)

Analyzed and developed full-stack software solutions using C#, ASP.NET, .NET Framework, HTML5, CSS3, JavaScript, jQuery, and SQL. Performed systems analysis to translate business requirements into technical specifications.