Arsalan Ahmad

I’m a results-driven Order to Delivery and Order to Cash (O2C) specialist with 4+ years’ experience, focused on delivering a holistic view of the customer value chain—from order initiation and payment through final product/service delivery. I’ve managed high-volume fuel throughput of 5–10 million liters daily with 98%+ OTIF service levels, while overseeing multi-million-dollar O2C payment cycles to improve accuracy, efficiency, and cash flow stability. I also deliver measurable cost impact, driving USD 354K–2.1M in annual cost savings through optimized last-mile execution.

At Wafi Energy, I’m the Delivery CSI focal for Mobility, sustaining a YTD CSI of 8.5+ across 685+ retail sites across Pakistan. I reduced delivery lead time by 65%, processed USD 3M+ in blocked working capital via SAP LE, and used advanced data analysis to streamline fleet operations—cutting delivery times and operational costs by 30% and generating an additional $100,000 per month. Previously at Shell Pakistan, I grew Shell Fleet Hub fuel cards uptake by 85%, improved E-invoicing uptake to 98% (reducing Account Credit Locks by 70%), and used Salesforce CRM to add 160+ SME accounts while increasing Customer Satisfaction Index (CSI) by 75%.