Arpita rao
@arpitarao
I resolve customer concerns and deliver reliable support across contact centres.
IndiaWhat I'm looking for
I've supported customers at Entrata, helping prospective residents identify and lease apartments while resolving maintenance requests with timely, high-quality service.
At Tech Mahindra and IGT Solutions, I handled product inquiries, technical support, complaints, and customer concerns across multiple channels. I use clear communication and practical problem-solving to reach timely resolutions.
Previously, I wrote researched articles for Else Digital Pvt. Limited on botanical gardens, plants, and environmental topics. I'm motivated to keep learning, contribute to a reputable organization, and deliver strong customer experiences.
Experience
Work history, roles, and key accomplishments
Contact Centre Professional
Entrata
Apr 2026 - Jul 2026 (3 months)
Assisted prospective residents in identifying and leasing apartments, resolved maintenance requests, and executed daily operational responsibilities with accuracy and efficiency.
Associate Customer Support
Tech Mahindra
Nov 2025 - Feb 2026 (3 months)
Assisted customers with product inquiries and technical support, provided timely resolutions to complaints, and collaborated with team members to enhance service delivery.
Customer Service Associate
IGT Solutions
Aug 2023 - Jun 2024 (10 months)
Handled customer complaints and concerns, and used problem-solving skills to resolve issues quickly by analyzing causes and implementing solutions.
Content Writer
Else Digital Pvt. Limited
Feb 2020 - May 2022 (2 years 3 months)
Researched and wrote professional articles on botanical gardens, plants, and environmental topics, ensuring factual accuracy and engaging content.
Education
Degrees, certifications, and relevant coursework
People's University
Bachelor of Science, Biochemistry
Pursued a Bachelor of Science in Biochemistry at People's University, Bhopal.
NIOS
Higher Secondary
Completed higher secondary education through the National Institute of Open Schooling.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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