AAArnold Azares
@arnoldazares
Process improvement practitioner with 10+ years of experience in the contact center industry.
PhilippinesWhat I'm looking for
Seeking a full-time remote position to leverage my expertise and drive operational excellence for your organization.
Proven ability to lead and implement continuous improvement initiatives that improve customer experience, operational efficiency, and bottom-line results. Expertise in data analysis, process engineering, and quality management. Strong communication and stakeholder management skills.
Experience
Work history, roles, and key accomplishments
Process Excellence Manager, Transformation and Capability
Teleperformance Philippines
Aug 2022 - Present (2 years 9 months)
- Identifies and analyzes process improvement opportunities across the organization, leveraging data and stakeholder insights
- Develops and implements process improvement initiatives to enhance efficiency, productivity, and cost-effectiveness
- Collaborates with cross-functional teams to gather requirements, design solutions, and ensure seamless implementation
- Utilizes process mapping, data ana
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Arnold hasn't added their education
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