Open to opportunities

Arnold Azares

@arnoldazares

Message

Process improvement practitioner with 10+ years of experience in the contact center industry.

Philippines

Message

Seeking a full-time remote position to leverage my expertise and drive operational excellence for your organization.

Proven ability to lead and implement continuous improvement initiatives that improve customer experience, operational efficiency, and bottom-line results. Expertise in data analysis, process engineering, and quality management. Strong communication and stakeholder management skills.

Experience

Work history, roles, and key accomplishments

Current

Process Excellence Manager, Transformation and Capability

Current

Teleperformance Philippines

Aug 2022 - Present (2 years 11 months)

- Identifies and analyzes process improvement opportunities across the organization, leveraging data and stakeholder insights
- Develops and implements process improvement initiatives to enhance efficiency, productivity, and cost-effectiveness
- Collaborates with cross-functional teams to gather requirements, design solutions, and ensure seamless implementation
- Utilizes process mapping, data ana