Looking for a job

Arnel Bacor

@arnelbacor

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Experienced account specialist with a strong background in customer service.

Australia

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service expertise.

I am a dedicated professional with almost 8 years of experience in the contact centre industry, specializing in account management and customer service. My journey began as a Customer Service Representative at Concentrix, where I honed my skills in providing efficient support and resolving customer issues. I then advanced to roles such as Fraud Analyst at JP Morgan Chase & Co., where I conducted thorough investigations and became a Subject Matter Expert, guiding new hires and enhancing team performance.

Most recently, I served as an Account Strategic Specialist at TDCX in Kuala Lumpur, where I excelled in delivering exceptional support across multiple channels. My ability to communicate effectively and identify areas for improvement has contributed to my team's success. I am passionate about fostering a customer-focused environment and continuously seek opportunities to enhance client experiences through problem-solving and technical proficiency.

Experience

Work history, roles, and key accomplishments

Current

Personal Care Assistant

Current

Signature Care

Nov 2024 - Present (7 months)

Assisting individuals with daily living activities and providing personal care to enhance their quality of life.

Communication Time Management Teamwork

Nursing Assistant

Vacenti

May 2024 - Nov 2024 (6 months)

Supported nursing staff in providing care to patients, ensuring their comfort and safety.

Patient Care Communication Time Management

Disability Support Officer

Drake Medox Australia

May 2024 - May 2024 (0 months)

Provided support and assistance to individuals with disabilities, promoting independence and well-being.

Disability Support Empathy Communication Problem Solving Teamwork

Account Strategic Specialist

TDCX

Mar 2022 - Sep 2023 (1 year 6 months)

Provided excellent support to users through call, chat, and email channels. Assisted with account concerns, complaints, and payouts while communicating areas for improvement to the team.

Problem Solving Communication Technical Proficiency

Fraud Analyst

JP Morgan Chase & Co.

Jul 2017 - Mar 2022 (4 years 8 months)

Conducted investigations by reviewing merchant documents and processing chargebacks. Provided thorough research for better client experiences and supported team members as a Subject Matter Expert.

Investigation Research Client Experience Communication

Customer Service Representative

Concentrix

May 2016 - Jun 2017 (1 year 1 month)

Provided billing and technical support to subscribers, ensuring high-level service through proactive outreach and resolving escalated billing adjustments.

Billing Support Technical Support Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Queensland International Institute

Diploma & Advanced Diploma, Leadership and Management

2025 - 2027

Pursuing a Diploma and Advanced Diploma in Leadership and Management, focusing on developing leadership skills and management strategies applicable in various organizational contexts.

Queensland International Institute

Certificate IV, Ageing Support

2024 - 2024

Completed Certificate IV in Ageing Support, equipping with skills to provide care and support for the elderly in various settings.

Kingsway Vocational College

Certificate III, Individual Support

2022 - 2023

Completed Certificate III in Individual Support, focusing on providing support to individuals in need, including those with disabilities and the elderly.