At SAAssociates, I streamlined international client-processing workflows with standardized procedures, improving turnaround times and operational consistency across markets. I also strengthened student advising, case management, and client support.
As Strategy & Operations Lead, I coordinated cross-functional teams and led marketing and client engagement initiatives across regions. I improved client satisfaction through service redesign, process improvements, and systematic use of client feedback.
At Wavelength Digital Network, I developed digital marketing campaigns for an early-stage Australian startup and used performance tracking to refine their effectiveness. I managed and edited more than 100 video content pieces and established consistent brand messaging across online channels.
Earlier at SAAssociates, I supported more than 200 students with university applications and visa procedures, and collaborated with senior consultants on placement strategies. I also contributed to branding work that enhanced brand recognition by 50%, and later worked on projects including a studio relocation and business expansion initiatives.
