Arman Taghehchian

Engage door-to-door with 80+ homeowners daily, achieving a 10% appointment conversion rate by using a CRM to schedule follow-ups. Build real-time outreach tracking sheets and review sales analytics in weekly department meetings to improve community engagement.

Streamlined radio communication networks across 15+ miles by advising units on radio etiquette and proper handling of communications equipment. Prepared troubleshooting guides, conducted safety/risk assessments for operations, and briefed sections on communication systems used throughout the armed forces.

Produced and organized catering and individual deli orders at 200+ orders per day while maintaining a 95% customer satisfaction rate through strong product knowledge and upselling. Managed inventory, monitored food freshness, reduced waste with proper stock rotation, and followed health/sanitation compliance requirements.

Coordinated deployments of internal application and database updates with domestic and offshore teams using ServiceNow, supporting timely delivery and minimizing downtime. Applied ITIL change-management by drafting and processing change orders, maintaining release dashboards, and helping reduce schedule slips across concurrent releases.

Coordinated with global connectivity and security teams to maintain Shell network stability and enforce security protocols by reviewing and processing ServiceNow firewall and IT service requests. Supported secure internet/private access with Zscaler ZIA/ZPA and used SolarWinds for software monitoring while participating in international preventative security initiatives.

Pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University from March 2026 to March 2028.

Pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governor’s University from 2026 to 2028.