At NetRetailer, I review and approve high-risk orders, identifying fraudulent identities and payment discrepancies to minimize monetary loss. I also coordinate with external vendors and resolve escalated order and payment issues for VIP clients.
I previously worked as a Payment Operations Specialist at TrifidNetworks, where I designed and implemented automated transaction workflows that reduced order processing time by 30%. I also centralized data streams into a single source of truth for company analytics.
With a Computer Science background, I’ve debugged transaction failures and API issues while managing payment lifecycle activities for Fintech clients, including cross-border transactions and EU regulatory compliance.
