Ana Kalemi

Ensure regulatory compliance and effective risk management through KYC/AML controls, risk assessments, investigations, and monitoring activities that safeguard business operations and reduce compliance exposure.

Conducted risk assessments, monitoring, and investigations, performed customer due diligence and KYC, tracked metrics like number of SARs, monitored ongoing KYC, and analyzed blockchain transactions and user behavior to detect suspicious activity.

Managed KYC/AML compliance processes, conducted customer due diligence and risk assessments, monitored regulatory requirements, maintained compliance records, and supported audits to ensure adherence to legal and regulatory standards.

Performed call/interaction monitoring, quality scoring and reporting, compliance checks, calibration sessions, 1-on-1 coaching, behavioral coaching, improved QA processes, reporting and analysis, and provided tooling and framework guidance.

Handled customer inquiries, investigated issues, resolved disputes, investigated case history, applied eBay policies, reviewed appeals, documented actions, dealt with numerous sites and couriers on a global scale, used CSKB guidance, and maintained strong knowledge of eBay's policies and dispute resolution processes.

Performed data entry and management, processed transactions, reporting and analysis, administrative support, data management, assisted with documentation for audits or compliance, processed orders and requests, billing support, coordinated across departments, and assisted with payroll and HR functions.

Completed a Master's Degree in Management and Applied Innovation.

Completed an internship in wastewater treatment as part of the Environmental Engineering program.

Earned an Engineer's Degree in Environmental Engineering, demonstrating discipline, commitment, and strong analytical skills.