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Arko Chakraborty

@arkochakraborty2

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I drive cybersecurity SaaS go-to-market campaigns, customer support, content, and WordPress growth.

Bangladesh

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What I'm looking for

I'm looking to contribute to go-to-market, customer support, content, and digital growth work where I can turn complex SaaS or cybersecurity topics into clear messaging, improve customer experiences, and strengthen brand visibility.

I've supported go-to-market campaigns at CloudDefense.AI, helping launch QINA Clarity, DSPM, and the Licensing Model to improve product visibility and build a stronger pipeline of qualified leads.

I resolve client issues through Freshdesk, Freshsales, and ClickUp while keeping customer operations smooth and supporting satisfaction and retention.

I developed and optimized the company’s WordPress website, improving UX and accessibility and contributing to 40% higher traffic engagement. I also create newsletters, press releases, and social content that make cybersecurity topics clear and engaging.

Through backlink and listing outreach, media distribution via EIN Presswire, and support for webinars and in-person events, I help strengthen SEO, brand visibility, and industry engagement.

Experience

Work history, roles, and key accomplishments

GTM Coordinator

CloudDefense.AI

May 2023 - May 2026 (3 years)

Led GTM campaigns for product launches, boosting product visibility and generating a stronger pipeline of qualified leads. Resolved client issues using Freshdesk, Freshsales, and ClickUp, improving customer satisfaction and retention.