Sekarningrum Aristiawati

Provided customer support via English chat for AliExpress Global, assisting with orders, tracking, returns, refunds, and account issues. Resolved complaints and provided accurate product/service information while adhering to SOPs, SLA targets, CSAT scores, and AHT metrics.

Analyzed data and market trends for profitable Crypto and DeFi investments, managing personal investment accounts. Conducted in-depth research on companies and continuously monitored market trends to inform data-based investment decisions.

Managed administrative tasks including processing invoices, receipts, and payment records. Handled customer orders via WhatsApp, coordinated delivery, and monitored inventory levels for food and beverage supplies.

Contributed as a Chinese-English translator on a streaming platform, focusing on medical dramas and movies. Conducted research based on data and science articles to maintain subtitle accuracy and provide scene explanations.

Analyzed market data and trends to identify profitable stocks and manage personal investment accounts. Utilized risk/reward analysis and data-based considerations for purchasing and selling decisions, achieving significant profit growth.

Grade: GPA 3.4/4.00

Focused studies on Management with a concentration in Marketing. Coursework included Digital Marketing, Stocks, and Retail Marketing.