@arijitdas4
Customer Support Executive at Buyhatke Internet Pvt. Ltd., supporting Onramp.money and Bitbns while managing an SEO-focused gaming channel.
IndiaAt Buyhatke Internet Pvt. Ltd., I support users of Onramp.money and Bitbns, handling customer queries through tickets, chat, and email. I also assist with KYC and Enhanced Due Diligence reviews, and escalate potentially suspicious transactions to the compliance team.
I manage The Nine2Five Gamer, a YouTube gaming channel where I publish gameplay videos and livestreams. I create SEO-friendly titles and descriptions and use AI-assisted tools and prompt engineering to make thumbnails.
Work history, roles, and key accomplishments
Buyhatke Internet Pvt. Ltd.
Oct 2021 - Present (5 years)
Provided customer support for Bitbns and Onramp.money, handling B2C queries via ticketing, chat, and email. Coordinated with B2B partners and assisted with KYC, EDD, and transaction monitoring.
Muskurahat Foundation
Apr 2021 - May 2021 (1 month)
Supported fundraising and crowdfunding initiatives, assisting with communications and outreach activities.
Degrees, certifications, and relevant coursework
Advanced Certificate in Digital Marketing, Digital Marketing
Completed an Advanced Certificate in Digital Marketing with specialisation in social media and content marketing, marketing analytics, branding and communications, and public relations.
Bachelor of Commerce, Accountancy
Grade: 63.7%
Graduated with a Bachelor of Commerce with specialisation in Accountancy, achieving a percentage of 63.7%.
Higher Secondary Examination, Commerce
Grade: 59.6%
Completed Higher Secondary Examination in Commerce stream with a percentage of 59.6%.
Madhyamik Pariksha, General
Grade: 40.81%
Completed Madhyamik Pariksha with a percentage of 40.81%.
Software and tools used professionally
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