Open to opportunities

Rumbie Pedyo

@rumbiepedyo

Message

Detail-focused investigator with expertise in regulatory compliance.

Zimbabwe

Message

What I'm looking for

I seek a role that values regulatory compliance and offers opportunities for professional growth.

As an investigator with over 2 years of experience at the Financial Ombudsman Service and more than 3 years in energy dispute resolution, I have honed my skills in managing complex caseloads and delivering clear, impartial decisions. My detail-oriented approach has allowed me to maintain a 'right-first-time' standard, resolving over 95% of cases at the first decision. I pride myself on being a proven communicator and a mentor to new investigators, leading training sessions and sharing best practices to enhance team performance.

My background includes a strong focus on regulatory compliance, particularly with FCA, GDPR, and Consumer Duty standards. I have successfully adapted my communication style to cater to diverse audiences, including vulnerable customers, ensuring that all interactions are customer-centered. My experience in process improvement and documentation has enabled me to lead initiatives that enhance operational efficiency, while my ability to defend outcomes to stakeholders demonstrates my commitment to transparency and professionalism in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Investigator

Financial Ombudsman Service

Sep 2022 - Present (3 years 3 months)

Managed high-complexity caseloads, delivering clear, impartial decisions in line with FCA rules. Maintained 'right-first-time' standards, resolving over 95% of cases at first decision and mentoring new investigators. Defended outcomes to stakeholders and continuously updated sector knowledge.

Regulatory Compliance Investigation Stakeholder Management Mentoring SAP Salesforce

Investigation Officer

Ombudsman Services: Energy

Mar 2021 - Present (4 years 9 months)

Investigated and resolved energy complaints, consistently meeting all SLA targets. Adapted communication for diverse audiences, including vulnerable customers, and produced concise written reports. Ensured compliance with industry regulations and GDPR.

SLA Management Communication GDPR Compliance Regulatory Compliance Laser CRM

Contract Registration Team

Npower Business

Dec 2014 - Present (11 years)

Resolved complex customer and system queries, ensuring compliance with industry obligations. Led process-change initiatives, drafting and testing process documentation, and collaborated with IT. Delivered on-the-job training for team members.

Process Improvement Compliance Training Collaboration SAP Salesforce Phoenix

Administrative Coordinator

Live Visas Ltd

Managed invoicing and complaints, ensuring efficient administrative operations. Responsible for comprehensive diary management and maintaining organized records.

Invoicing Administration Microsoft Office

Clinic Coordinator

Premier Medical Group

Coordinated clinic scheduling and managed expert liaison for various medical services. Handled complaint resolution, ensuring patient satisfaction and operational efficiency.

Scheduling Clinic Operations Customer Service

Sales Administrator

NeoNickel Ltd

Facilitated vendor liaison, ensuring smooth communication and coordination. Managed lead-time processes to optimize sales operations and customer satisfaction.

Sales Administration Vendor Management Communication Microsoft Office

Education

Degrees, certifications, and relevant coursework

De Montfort University

BA (Hons), Criminology

Activities and societies: Dissertation: Institutionalised racism and the police

Studied Criminology at De Montfort University, focusing on various aspects of crime and justice. Completed a dissertation on institutionalised racism and the police.