At Estrategas en Formación, I manage technology infrastructure and support corporate equipment and platforms. I maintain and develop WordPress and WooCommerce sites, including formandoenlinea.com and estrategasenformacion.com, with PHP and JavaScript customizations.
I also administer an LMS course platform and automate operational processes and analyze data using Python, Pandas, and SQL queries.
Previously, at Konecta, I handled customer service and technical support by chat, resolving 80% of interactions on first contact and achieving customer satisfaction above 95%. I advised customers on Bancolombia account products and sent documents through a CRM.
