Open to opportunities

Ariana Ayil Jimenes

@arianaayiljimenes

Message

I resolve high-volume technical support incidents and help users through clear, timely troubleshooting.

Zimbabwe

Message

What I'm looking for

I'm looking for a technical support or customer service role where I can troubleshoot user issues, manage incidents and tickets, maintain accurate documentation, and grow with technical tools in a fast-paced team.

At CENTRUM, I resolve 50–100 customer support tickets daily through CRM platforms, providing technical assistance across digital communication channels.

I document incidents, actions, and resolutions, follow up with users, escalate complex cases, and meet SLA and response-time targets.

Previously at Salud Digna, I supported high-volume healthcare operations by processing patient-related data and documentation while maintaining quality standards and established procedures. I collaborated with multidisciplinary teams to support timely service delivery and patient interactions.

I bring a Pharmaceutical Biochemistry background, practical experience with Zendesk and CRM systems, and a detail-oriented approach to troubleshooting, documentation, and customer communication.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Centrum

Jul 2025 - Present (1 year 2 months)

Resolves 50-100 customer support tickets daily through CRM platforms, provides technical assistance, and documents incidents and resolutions.

Zendesk CRM Systems Troubleshooting Incident Management Ticket Resolution Customer Service Communication Skills

Laboratory Analyst

salud digna

Jun 2023 - Jun 2025 (2 years)

*Worked in a high-volume healthcare environment ensuring accuracy and efficiency in daily operations.
*Managed and processed large volumes of patient-related data and documentation.
*Ensured quality standards and compliance with established procedures.
* Provided support in patient interaction and operational workflows.

laboratory operations Laboratory Instrumentation Hematology Biochemistry Quality Control Quality Management