@ardrashaju
Infra Managed Service Analyst at Accenture supporting Microsoft Intune administration, Windows upgrades, and enterprise endpoint operations.
IndiaAt Accenture, I support enterprise IT infrastructure operations through incident management, Microsoft Intune administration, and Windows upgrade support.
I handle incidents and service requests, troubleshoot endpoint and access issues, and assist users with upgrade-related problems.
I use AzureAD, Nextthink, BeyondTrust, Future Now, LogMeIn Remote Support, and MS Office to support user and device operations.
Work history, roles, and key accomplishments
Supporting enterprise IT infrastructure operations through incident management, Intune administration, Windows upgrade support, endpoint troubleshooting, and access-related user support. Handles service requests, provides secure remote support, and coordinates with users and internal teams to maintain service quality.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2020 - 2023
Pursued a Bachelor of Commerce degree from St. Thomas Autonomous College, Thrissur, India, from 2020 to 2023.
MD 102 Endpoint Administrator, Endpoint Administration
Completed training for the MD 102 Endpoint Administrator certification.
Software and tools used professionally
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