At Trent-Tata Retail Enterprises (Westside), I oversee retail operations, visual merchandising, and commercial layouts across Men's Wear, Ladies Wear, Kids Wear, and Home.
I manage Customer Service Desk workflows and resolve customer escalations to support store loyalty and customer satisfaction.
I maintain inventory data integrity using SAP for Inward, Outward, and Return to Vendor processing, and support inventory control and loss prevention.
I also oversee store-level fulfilment for TATA CLiQ and Westside.com, and train and cross-skill floor and billing teams.
