Aram Aganikian

I’m a customer support professional with 6+ years of experience delivering customer service and account support through phone, email, and online systems. I focus on issue resolution, accurate documentation, and follow-through that keeps customers informed and confident.

In my current work, I manage the full customer request lifecycle—from intake to resolution—coordinating with cross-functional teams to close open issues quickly. I maintain detailed CRM documentation for data integrity and seamless follow-up transitions.

Previously, I supported billing, service updates, and pricing inquiries while logging comprehensive interaction notes and follow-up tasks in the CRM. I also coordinated escalations between field technicians and the support office to resolve technical discrepancies.

I also bring onboarding experience, helping new customers complete intake, account setup, and information verification. I explain service steps clearly, confirm customer details are entered correctly, and follow up to resolve missing information so requests keep moving forward.