Arafa Alhammadi

Conducts independent research and structured documentation on human behavior, customer experience, and GCC contexts. Produces research reports, briefs, and frameworks through literature review and evidence synthesis.

Coordinates calendars, client appointments, meetings, and administrative priorities. Prepares correspondence, proposals, and reports while maintaining confidential records and liaising with stakeholders.

Coordinated daily operations, appointments, customer communication, and staff schedules. Maintained invoices, records, and operational documents while supporting vendor coordination.

Led training and people-development activities across leadership, communication, and performance. Designed and facilitated workshops while coordinating calendars, meetings, and departmental follow-up.

Supervised guest-facing recreation and wellness operations in a five-star environment. Coordinated schedules, staff, and service delivery while preparing operational reports and managing customer requests.

Managed activities, registrations, schedules, events, and participant communication. Liaised with partners and sponsors while preparing reports and programme updates.

Supported management with appointments, meetings, correspondence, and records. Handled telephone calls, emails, and customer enquiries while maintaining confidentiality.

Bachelor's degree in Public Law with additional studies in Criminology.